Travel Documentation Policy
Booking Confirmation
Upon successful booking and payment processing, you will receive an immediate email confirmation containing:
- Unique booking reference number
- Detailed itinerary overview
- Payment confirmation and receipt
- Emergency contact information
Travel Documentation Package
Within 24 hours of booking confirmation, you will receive a comprehensive travel documentation package including:
- Detailed day-by-day itinerary
- Hotel vouchers and confirmation numbers
- Activity and tour vouchers
- Airport transfer details
- Local emergency contacts
- Travel insurance information (if purchased)
- Visa requirements and assistance information
Digital Access
All travel documentation will be provided digitally through:
- Email delivery to your registered email address
- Secure access through your BaliTripService.com account dashboard
- Mobile-friendly format compatible with all devices
- Option to download and save offline
Physical Documentation
Upon request, physical copies of travel documentation can be:
- Printed and mailed to your registered address
- Available for collection at our office: 3-1 Rosslyn St, East Brisbane QLD 4169, Australia
- Delivered to your hotel in Bali upon arrival
Documentation Timeline
Our documentation delivery schedule:
- Booking confirmation: Immediate
- Digital documentation package: Within 24 hours
- Physical documentation (if requested): 7-10 business days before departure
- Final itinerary confirmation: 48 hours before departure
Required Travel Documents
Travelers are responsible for ensuring they have:
- Valid passport (minimum 6 months validity from return date)
- Necessary visas or permits
- Travel insurance documentation
- Vaccination certificates (if required)
- Emergency contact information
Document Support
Our documentation support includes:
- 24/7 access to digital documents through your account
- Document replacement assistance
- Emergency document delivery services
- Multi-language support
- Visa application assistance
Contact Information
For documentation assistance:
- Email: ask@BaliTripService.com
- Address: 3-1 Rosslyn St, East Brisbane QLD 4169, Australia
- Emergency Documentation Support: Available 24/7 through your booking portal
Policy Updates
This Travel Documentation Policy was last updated on November 25, 2024. We reserve the right to modify this policy at any time. Any changes will be:
- Posted on this page
- Notified to customers via email
- Applied only to future bookings
- Available in your account dashboard