BaliTripService

Returns Policy

1. Cancellation Policy

At BaliTripService, we understand that plans can change. Our cancellation policy is designed to be fair and transparent while protecting both our customers and business operations.

Cancellation Timeline:

  • 60+ days before departure: Full refund minus a 5% administrative fee
  • 30-59 days before departure: 75% refund of the total package cost
  • 15-29 days before departure: 50% refund of the total package cost
  • 7-14 days before departure: 25% refund of the total package cost
  • Less than 7 days before departure: No refund available

2. Refund Process

When a refund is approved, the following process applies:

  • Refunds will be processed within 10 business days of approval
  • The refund will be issued to the original payment method used for booking
  • Bank processing times may vary, typically taking 3-5 business days for credit cards and up to 10 business days for bank transfers
  • All refunds will be processed in the original currency of payment

3. Booking Modifications

We offer flexible booking modifications subject to the following conditions:

  • Date Changes: Available up to 30 days before departure with no fee for the first change
  • Package Upgrades: Available at any time, subject to availability and price difference payment
  • Package Downgrades: Subject to our standard cancellation policy rates
  • Name Changes: Available for a nominal administrative fee of $50 per person

4. Force Majeure

In cases of force majeure (natural disasters, political unrest, pandemics, etc.):

  • Full credit voucher valid for 24 months will be issued
  • Rebooking assistance will be provided at no additional cost
  • Insurance claim assistance will be provided where applicable

5. Non-Refundable Items

The following items are non-refundable under any circumstances:

  • Travel insurance premiums
  • Visa processing fees
  • Vaccination costs
  • Third-party booking fees

6. Special Circumstances

We evaluate special circumstances on a case-by-case basis, including:

  • Medical emergencies (with valid documentation)
  • Bereavement
  • Natural disasters in customer's home location
  • Visa rejection (with official documentation)

7. How to Request a Refund

To initiate a refund request:

  1. Contact our customer service team at ask@BaliTripService.com
  2. Provide your booking reference number
  3. Explain the reason for cancellation
  4. Submit any required supporting documentation
  5. Choose your preferred refund method

8. Customer Rights

Our customers have the right to:

  • Clear information about our refund and cancellation policies at the time of booking
  • Fair and transparent processing of refund requests
  • Written confirmation of refund approval or rejection
  • Appeal a refund decision within 14 days

9. Contact Information

For any questions or concerns regarding our Returns Policy, please contact us:

  • Email: ask@BaliTripService.com
  • Address: ParadiseBali, 3-1 Rosslyn St, East Brisbane QLD 4169, Australia
  • Response Time: Within 24-48 business hours

10. Policy Updates

This Returns Policy was last updated on November 25, 2024. We reserve the right to modify these terms at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services after such changes constitutes acceptance of the new terms.